Telematics Risk and Client Service Consultant | George, WC …

Telematics Risk and Client Service Consultant George, WC | On-site

Help us turn data into better decisions and better customer experiences.

At Dotsure, we believe insurance should feel smarter, simpler, and more human.

As part of our Telematics team, you’ll play an important role in helping us understand driving behaviour, support customers when they need us most, and identify potential risks before they become bigger problems.

This is a role for someone who enjoys solving puzzles, speaking to people, and making sense of data, all while delivering a great customer experience.

What You’ll Be Doing

Work closely with telematics data and customer information to identify high-risk driving behaviour, investigate unusual trends, and support customers through important moments like FNOL (First Notification of Loss) events and claims registration.

Your Day-to-day Will Include

Reviewing telematics data and identifying risk indicators

Contacting customers to discuss findings and assist with claims-related queries

Investigating potential fraud, business use, and other high-risk cases

Preparing accurate reports and tracking trends and outcomes

Supporting internal teams with telematics insights and system updates

Assisting with training and improvements on the TRACE portal

Logging and documenting system bugs and process updates

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