Group Reservations Coordinator, George

406 Herolds Bay Road, George, 6528, South Africa Job Type Full Time About the Role

We are seeking a detail-oriented and guest-centric

Group Reservations Coordinator

to join the team at the prestigious Oubaai Hotel Golf&Spa. As the primary point of contact for group bookings, you will play a pivotal role in orchestrating the perfect stay for corporate retreats, golf tours, and leisure groups. You will work across departments—from our championship golf course to our award-winning spa and diverse F&B outlets—to ensure every group itinerary is seamless, sophisticated, and flawlessly executed. Key Responsibilities

Manage Group Life Cycles:

Handle the end-to-end booking process for groups, including initial inquiries, quotes, contracts, and final rooming lists. Cross-Departmental Synergy:

Coordinate with Golf, Spa, and F&B teams to schedule tee times, group treatments, and private dining functions. Inventory Management:

Monitor room blocks and release dates to maximize hotel occupancy and revenue. Guest Relations:

Act as the dedicated liaison for group organizers, providing personalized service and ensuring all special requests are met. Administrative Excellence:

Ensure accurate data entry in the Property Management System (PMS) and maintain meticulous files for billing and reporting. Revenue Growth:

Identify opportunities for upselling luxury suites, specialized spa packages, or premium F&B experiences during the booking process. Pre-Arrival Briefings:

Conduct handover meetings with Front Office and Operations teams to ensure a smooth check-in experience for large parties. Requirments

Experience:

Proven experience (2-3 years) in Reservations or Front Office, specifically within a

5-star luxury hotel

environment. Education:

A Diploma or Degree in Hospitality Management or a related field is preferred. Technical Skills:

Proficiency in hotel management software (e.g., Opera, Guestline, or similar) and Microsoft Office Suite. Communication:

Exceptional verbal and written communication skills with a professional and polished demeanor. Analytical Thinking:

Strong attention to detail and the ability to manage complex logistics under pressure. Flexibility:

Ability to work flexible hours to meet the demands of high-occupancy periods and group arrival schedules. Desirable Qualifications / Attributes: Strong understanding of

Golf and Spa operations

to better assist with complex group itineraries. High level of commercial awareness and a "sales-first" mindset. Ability to multitask in a fast-paced, high-pressure environment while maintaining a calm, helpful attitude. What We Offer

Competitive Compensation:

Market-related salary based on experience and qualifications. Professional Environment:

The chance to work at one of the region's premier luxury destinations. Growth Opportunities:

Access to ongoing training and internal promotion paths within the property. Employee Benefits:

Exclusive staff discounts on F&B, spa treatments, and golf.

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