Phlebotomist soft skills trainer, Germiston

About the job Phlebotomist soft skills trainer, Germiston About the Role

A leading diagnostics and laboratory services provider is requiring a healthcare professional who can undertake soft skills training to Phlebotomists and the team members. The candidate will be responsible for implementing training that strengthens the interpersonal, communication, and patient‑care capabilities of phlebotomists and related frontline staff. This role ensures that all patient interactions are handled with empathy, professionalism, and adherence to the organisations service standards.

The ideal candidate can be a healthcare professional (such as a qualified nurse) or a phlebotomist with strong training and facilitation skills and a passion for patient‑centred care, staff development, and continuous improvement.

Key Responsibilities

Training Delivery

Facilitate engaging soft‑skills training sessions for phlebotomists, including:

Patient communication and rapport‑building

Managing anxious, fearful, or difficult patients

Professionalism and patient privacy

Conflict resolution and de‑escalation techniques

Customer service excellence in healthcare

Cultural sensitivity and empathy

Handling complaints and service recovery

Quality&Compliance

Ensure training content aligns with:

HPCSA ethical guidelines

National Health Laboratory Service (NHLS) standards

Internal quality and patient‑interaction protocols

Evaluate training effectiveness through assessments, feedback, and observations.

Qualification in Phlebotomy, Nursing, Medical Laboratory Science, or related healthcare field.

Previous experience as a trainer, facilitator, or mentor is highly advantageous.

Knowledge of phlebotomy techniques.

Strong understanding of patient‑care best practices, infection control, and professional ethics.

Excellent communication, facilitation, and presentation skills.

Exceptional communication and interpersonal skills

High levels of empathy and patient‑centred thinking

Strong conflict‑resolution and problem‑solving abilities

Professionalism and emotional intelligence

Ability to motivate, coach, and positively influence behaviour

Organised, proactive, and able to work with minimal supervision

Work hours

Monday Friday: 8h00 17h00

Saturdays: 8h00 13h00

(THIS POSITION CAN BE PART TIME OR FULL TIME)

2 January 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.

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