Despatch Supervisor, Germiston

It’s fun to work in a company where people truly BELIEVE in what they’re doing! The Despatch Supervisor is responsible for managing efficient shift operations and maintaining high service standards. The role plays a crucial part in ensuring smooth shift operations, managing the team, coordinatingloading of trucks, cage transfers to holding cages, and personnel efficiently. This position also drives and maintains the Team Connect and Shop floor development system.

Team Leadership

Supervise and manage team and support staff (Clerks, Loaders and Shunters)

Provide training, guidance and performance evaluations

Operational Oversight

Ensure the efficient and timely dispatch of products

Monitor scheduling, route planning as per the order and resource allocation on the loaders

Coordination&Communication

Act as a liaison between Factory supervisors, Sales Reps, Distribution Controllers and management

Ensure clear communication of ring boards report, truck allocations, changes and emergencies

Compliance

Enforce compliance with Tiger Brands policies, BMR, FSSC 22000, EHS and EMS

Maintain accurate recons and dispatch records

Problem Solving, Incident&Conflict Management

Respond to emergencies, unexpected delays or disruptions in real‑time

Troubleshoot issues with routes, equipment or personnel

Scheduling and Dispatching

Assign duties to Clerks and loaders based on priority and availability

Optimize Clerks and loaders to improve efficiency and reduce costs

Staff Supervision

Monitor dispatch performance and workloads

Hold effective Team Connect and training sessions

Performance Monitoring

Track shift performance to monitor real‑time operations

Analyze shift KPIs

Internal Customer Service Support

Handle escalated issues or complaints regarding delays or any service

Ensure internal customer (distribution crew and slicing department) satisfaction through timely communications

Documentation&Reporting

Maintain dispatch activities, supporting documents such as short loads, BTS, Bimbo, manuals, and any additional supporting documents to Dispatch recon

Prepare operational reports for Dispatch Controller

Minimum Requirements

Advance Diploma/Degree in Supply Chain or Logistics

Supervisory skills

Administrative knowledge

2–3 years of Dispatch experience in FMCG

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under‑represented designated groups.

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