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Butler, Grahamstown

Butler, Grahamstown
Description
Key Performance Areas:
  • Professionally acknowledge, welcome, and greet guests with appropriate discretion, using correct forms of address.
  • Escort guests to their accommodation and provide a comprehensive orientation of the guest room.
  • Explain lodge services and facilities in detail, ensuring guests are fully informed of available offerings.
  • Deliver highly personalised service with a strong sense of urgency, attention to detail, and dedication to guest satisfaction.
  • Confirm guests’ beverage preferences prior to game drives and communicate requests to rangers accordingly.
  • Curate unique dining experiences within the lodge grounds and coordinate guest celebrations in collaboration with the Lodge Manager.
  • Maintain a consistently polite, professional, and gracious manner when interacting with guests.
  • Anticipate guest needs and proactively respond to requests, liaising with relevant departments to ensure timely delivery of services.
  • Follow up on all guest requests to ensure complete satisfaction.
  • Engage guests confidently and appropriately in both formal and informal conversation, including discussions on current affairs.
  • Serve guests in a calm, discreet, and courteous manner at all times.
  • Provide prompt and efficient service while maintaining composure and professionalism.
  • Regularly check in with guests to ensure satisfaction with food, beverages, and all services provided.
  • Communicate guest allergies, preferences, likes, and dislikes accurately to relevant departments while maintaining confidentiality.
  • Identify and report opportunities to enhance service delivery and quality standards.
  • Maintain and update guest preference records in a confidential and professional manner.
  • Contribute to the implementation of continuous improvement initiatives.
  • Conduct thorough pre-arrival inspections of guest rooms, amenities, and facilities to ensure readiness for arrival.
  • Appropriately acknowledge and farewell departing guests with discretion and professionalism.
  • Provide dedicated butler service to a designated group of guests throughout their stay, attending to all guest needs from morning through evening.
Minimum Requirements:
  • Grade 12 (Matric).
  • Minimum of two (2) years’ experience in a similar role within a five-star hospitality environment, with a background in Food & Beverage and/or Housekeeping.
Competencies Required:
  • Strong verbal communication skills in English.
  • A strong commitment to delivering exceptional guest service.
  • Proven ability to work effectively within a team and collaborate across departments.
  • Ability to accurately convey detailed information and instructions to colleagues.
  • Proficiency in Point of Sale (POS) systems.
Highlights
  • Company name
    Staff Solutions
  • Job position
    Butler
Safety Tips
If the salary for a position is far above normal, proceed with caution.
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Butler has been posted in the Grahamstown Hospitality, Tourism & Travel category on Locanto.

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