Client Services Administrator (Temp), Johannesburg

Key Outputs:

• To support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.
• To provide administrative support in an office environment
• Supply information to the (internal and external) customers
• Record and calculate commission payable
• Onboarding of new business
• Ensuring that the compliance and process checks are being done at onboarding stage.
• Ensuring that the communication feedback loop is adhered to
• Ensuring that supporting documentation is timeously uploaded and stored
• Adhering to SLA for all processes
• Provide weekly stats and reports to TL or as and when needed
• Ensuring that SOP is followed to remain complaint
• Manage sales tracking tools and report on important information.
• Keep record of sales trends.
• Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.
• Stay up to date with new product and feature launches and ensure sales team is on board.
• Inter department enquiry management.
• Excellent customer service and effective communication.

Minimum Requirements:

• Matric
• NQF Level 5 or Diploma in Business Management
• 3 years sales administrative support experience
• Minimum of 1 years' experience in similar support role
• Advanced Computer literate - MS Office
• Ability to work under pressure
• Attention to detail and accuracy
• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organising and planning
• Coordinating meetings
• Highly Numeracy level