Internal Sales & Admin Support, Johannesburg

GENERAL RESPONSIBILITIES

• Consultation with customers by phone with the objective to generate sales. Provides product, promotion & price information to clarify customer requests.
• Maintain customer database by inputting/updating customer data
• Processing orders as per work procedure
• Lead follow-up & creation of quotations
• Quote follow-ups
• Receiving shipments
• Assisting with sending statements
• Maintaining stock control, stock taking and the stock room
• Assisting external sales & director with sales related queries
• Assists with inbound and outbound logistics
• On time completion of online academy learning path

KEY RESPONSIBILITIES

• Ensuring that incoming calls are answered timeously in a friendly professional manner
• Written & telephonic sales enquiries on the company's food and calibration products as well as following up on existing quotes for all products
• Processing client orders, arranging calibrations orders with the lab and dispatch of orders
• Upskilling themself on the company's products to a level deemed competent by their manager
• Ensuring that the PO's, Proof of payment, customers, other requests and repair inbox is dealt with promptly and attended to daily including statement requests
• Ensuring that all items for calibration/repair are booked into the system and handed over to the relevant technical people within a 24 hour period from receiving the item
• Filling in of vendor forms
• Filing of POD's and order confirmation