Solutions Architect, Johannesburg

Responsibilities

• Design and implement solutions for our clients and customers.
• Managing customer solutions lifecycle from sales right to implementation.
• Required to transform high-level customer network designs and create low-level technical details enabling the solution to be implemented and supported.
• Accurately capturing customer's requirements and optimally mapping those to our client's Telecoms' products and services.
• Confirm technical feasibility and support deployment strategy of proposed solutions.
• Provide technical validation of solutions in conjunction with engineering teams.
• Provide bespoke solutions (CSS) in collaboration with engineering teams where standard product sets are not available.
• Contribute to new product design.
• Comprehend business strategies and requirements and develop necessary designs and plans to ensure projects and solutions satisfy those needs.
• Act as a contributing member of the project team from project inception to completion.
• Actively listen to client problems and needs to implement that information when creating solution plans.
• Provide advice and make decisions about which technologies would be suitable to use for various projects.
• Consistently monitor the scope of projects.
• Collaborate with internal departments and management to develop budgets and timelines for internal projects.
• Assess and evaluate risk as required.
• Maintain an understanding of how individual work and decisions fit into the broader organizational picture.
• Keep skills updated and remain proactively aware of happenings and current events in the industry.
• Produce training material for Our Client's Online Academy.
• Mentor and coach junior team members

Qualifications

• Customer-focused with a minimum of 5 years experience within a customer-facing environment
• Experience with capacity planning, performance tuning, and infrastructure architecture.
• An understanding of horizontally and vertically scaling distribution networks.
• The capacity to support service delivery functions in a complex multi-site, national environment.
• Project management methodology.
• Exceptional communicator - verbal and written.
• Communicate complex topics regarding solutions and related projects to audiences without technical skills.
• Work with the client, sales team, business partners, and related practice area leaders to prescribe a complete solution to meet project goals as well as long-term needs.
• Maintain skills in area of expertise and stay up to date with industry and technology trends.
• Provide training, technical guidance, and support to internal departments.
• Achieve high levels of customer satisfaction at all times.