Inexperienced Customer Service Representatives, Johannesburg

We are looking for customer service representatives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Answer courteously inbound calls.

Respond to customer inquiries.

Generate customer interest in the services or products offered by the company.

Provide personalized customer service by responding to the needs of the customers.

Ensure feedback from the customer to further improve the customer services.

Manage and update customer databases with the status of each customer.

Coordinate with the dispatch team to send products or provide services on time to customers.

Provide customers with brochures and information packages on products or services.

Build customer loyalty by follow-up of customer calls.

Evaluate problems of the customers and provide logical lasting solutions.

Manage filing, mailing, correspondence and other management tasks.

Requirements.

Grade 10, 11, 12 or equivalent

No experience needed, training is provided.

Good communication skills

Basic computer knowledge

To apply please send your CV to or WhatsApp us at +27 74 280 9330 we will get back to you.