Senior Consultant - FIT, Johannesburg

Previous Experience Required

• Reservations, handling FIT bookings in a tour-operating environment for a minimum of 5 years.
• Previous responsibility for developing own itineraries for FIT Guests.
• Good product knowledge (well-travelled).
• Team/Group work with people.
• Computer literate (Word/E-Mail/Internet).

Main Areas of Focus

• To develop and increase sales out of the Retail market (Virtuoso/Signature) and to handle any direct business from North America (alternative markets should assistance be required).
• Build close relationships with all Agents, with international sales team and Internal Marketing Division.
• Focus on delivering excellence in customer service to Agents (speed of replies/accuracy).
• Developing the creativity of itineraries in-line with market requirements.
• Ensuring the “value-add” and experience in the companies brand (special rooms/personal letters, etc.), therefore making the company special and unique.
• Ensuring high attention to detail and customer service is always maintained.
• Ensure that all reservations are being run at an acceptable margin and profit level.
• Ensure that Travel Studio is kept up to date.
• Self-Management.