Funeral Services Consultants x2, Johannesburg

Join Our Team as a Long-Term Funeral Customer Services Consultant!

Are you a high-energy, motivated individual with a genuine passion for customer service? If so, we have an exciting opportunity for you!

About Us:

We are one of the largest financial services providers, and we are on the lookout for dedicated Long Term Funeral Customer Services Consultants to join our dynamic call center team.

Minimum Requirements:

Matric: High school diploma or equivalent.

Clean ITC and Criminal Record: Ensure your financial and criminal records are clear.

Customer Service Experience: Proven experience as a customer service consultant.

Long Term Insurance Know-How: Minimum 2 years of experience in Long Term Insurance.

Call Center Proficiency: A minimum of 2 years of call center experience.

NQF Level 5 Wealth Management Certificate: Possess this qualification.

DOFA Compliance: DOFA applies to registered candidates.

Job Role:

Positive Customer Interactions: Maintain a positive, empathetic, and professional attitude when interacting with customers.

Prompt Response: Respond promptly to customer inquiries via various communication channels.

Effective Complaint Resolution: Acknowledge and skillfully resolve customer complaints.

Product Knowledge: Thoroughly understand our products to provide comprehensive answers to customer queries.

Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints.

Process Improvement: Provide valuable feedback on the efficiency of the customer service process.

Customer Satisfaction: Ensure customer satisfaction by delivering professional and top-notch customer support.

If you're ready to embark on a fulfilling journey, armed with the right qualifications and a passion for delivering exceptional customer service, we encourage you to apply. Join us in providing outstanding support to our valued customers!

Elevate Your Career in Customer Services - Apply Now!