General Manager/Operations Manager, Johannesburg

We are seeking a dynamic and versatile General Manager/Operations Manager to oversee and streamline the operations of our diverse businesses, primarily focusing on our Takealot e-commerce business. This role requires a driven individual capable of improving processes, managing teams, and driving growth while maintaining a hands-on approach to problem-solving. The ideal candidate will also support strategic planning for our water solutions business.

Key Responsibilities

• Oversee daily operations, including technician scheduling, ticket resolution, and client communication.
• Improve and refine current processes to ensure efficiency and scalability.
• Manage and mentor the admin assistant, ensuring accurate invoicing, reporting, and technician oversight.
• Analyze collected data to provide actionable insights to clients and improve service delivery.
• Develop new business by identifying potential property portfolio clients and building relationships with property managers.
• Explore new service offerings (e.g., high-end home maintenance, holiday home management).

Takealot E-Commerce

• Manage day-to-day operations, including stock control, order fulfillment, and responding to Takealot portal queries.
• Analyze sales performance to identify high-performing products and areas for improvement.
• Assist with product research, sourcing, and inventory management.
• Build a ranking system to prioritize inventory investment based on profit margins, return rates, and sales velocity.
• Support packaging, returns, and shipment bookings as needed.

Strategic Growth Support

• Collaborate on potential branding strategies across the businesses.

Key Skills and Qualifications

• Strong background in operations and team management, with a proven track record of process improvement.
• Sales experience, particularly in building client relationships and cold outreach.
• Analytical skills to interpret data and make informed decisions to optimize performance.
• Exceptional organizational and multitasking abilities to manage diverse responsibilities.
• Experience in the property maintenance, e-commerce, or service industries is advantageous.
• Proficiency in relevant software tools (e.g., MaintainX, Excel, Takealot portal, Xero).

Personality Traits

• Highly proactive and self-motivated.
• Problem-solver who thrives in a fast-paced, dynamic environment.
• Excellent communicator with strong interpersonal skills.
• Detail-oriented yet capable of seeing the bigger picture for strategic growth.