Duty Manager (Supply Chain / Logistics), Johannesburg

Duty Manager

Location: Johannesburg

Minimum Requirements

• Education: Diploma in Supply Chain Management or related (NQF Level 5).
• Experience: At least 2 years in Airline or Freight industry.
• Training:
  • Customer Service, Supervisory/Management, Report Writing
  • Winfreight (Operations & Finance)
  • Regulated Training: Dangerous Goods Cat 6, AVSEC L3, Airside Induction, Live Animals, Lithium Batteries, Infectious Substances, Perishable Cargo, Human Factors, Safety Management Systems
• Other: Flexible to work shifts, overtime, and travel nationally. Driver's License & own car.

Key Skills & Behaviors

• Administrative, Planning, Communication, Time Management
• Professional, customer-centric, attention to detail, emotional intelligence, self-motivated

Core Responsibilities

• Oversee day-to-day air cargo operations, ensure on-time, safe, and efficient workflow
• Allocate resources and manage shifts to maintain operational standards
• Monitor and enforce safety, security, and quality protocols (e.g., daily security briefings, report incidents, check compliance with hazardous materials, PPE checks)
• Lead and develop staff: manage rosters, ensure training compliance, handle employee performance, discipline, and attendance
• Maintain excellent customer and supplier service; promptly address and resolve cargo discrepancies or complaints
• Conduct inspections of operational equipment and facilities; coordinate repairs and escalate issues
• Ensure accurate documentation, compliance with cargo acceptance and processing standards, maintain audit readiness
• Keep operational areas clean and organized

Note: Candidates must show compliance management, people leadership, customer service focus, and working knowledge of air cargo or similar regulated environments.