Junior Quotations and Internal Sales Administrator, Johannesburg

Job Specification: Junior Quotations and Internal Sales Administrator

Salary: R13 000 – R15 000CTC

Location: Isando Kempton Park

Overview:

We are seeking a detail-oriented and motivated Junior Quotations and Internal Sales Administrator to join our Operations team. This role is essential for providing effective sales support, managing customer quotations, and ensuring smooth order processing. The ideal candidate will be a proactive team player with strong administrative skills and a desire to develop technical product knowledge.

Key Responsibilities:

Quotation Preparation and Management

• Prepare accurate and timely quotations for customers based on current product pricing and specifications.
• Maintain a tracking system for all quotations and manage follow-up procedures.
• Ensure all quotations comply with established company pricing policies and necessary approval procedures.
• Maintain comprehensive, accurate records of all quotations issued.

Internal Sales Support and Order Processing

• Process customer orders accurately and efficiently within our system (Syspro experience is an advantage).
• Coordinate effectively with external sales representatives, providing necessary administrative backup.
• Serve as a primary point of contact for customer enquiries via telephone and email, maintaining a professional manner.
• Assist with order tracking and coordination of deliveries.
• Maintain and update the customer database as required.

Documentation and Administration

• Prepare and maintain all relevant sales documentation, including order confirmations and delivery notes.
• Ensure the effective filing and organization of sales documents and correspondence (both electronic and physical).
• Assist the Managing Director with monthly sales reporting and data compilation.

Product Knowledge and Technical Support

• Develop and maintain a strong working knowledge of the company's products, services, and applications.
• Liaise with technical staff to acquire necessary product information and specifications for quotations.
• Provide basic technical information and support to customers when appropriate.

Compliance, Quality, and H&S

• Adhere strictly to all company policies, procedures, and ethical standards.
• Maintain absolute confidentiality regarding pricing information and sensitive customer data.
• Comply with ISO quality management system requirements relevant to the position.
• Observe all health and safety regulations on-site and report any concerns immediately to management.

Required Qualifications and Experience:

• Education: Matriculation certificate or equivalent qualification is mandatory.
• Experience: A minimum of 1-2 years of related experience in sales support, customer service, or an equivalent administrative role.
• Skills:
  • Proficiency in Microsoft Office Suite (Word, Outlook, and Excel), with strong emphasis on Excel for data entry and quotation preparation.
  • Good organizational skills and strong attention to detail and accuracy.
  • Ability to work effectively both independently and as part of a team.
  • Professional telephone manner and effective communication skills in English (both written and oral).
• Advantageous: Experience with Syspro or a similar Enterprise Resource Planning (ERP) system is highly beneficial.