Call Centre Agent, Johannesburg
-
0000 Johannesburg, South Africa
-
Last edited: less than a month ago
-
Save
Job description:
- Answering distress calls from drivers experiencing breakdowns
- Gathering essential detail: location,m vehicle type, symptoms of the issue, etc.
- Assessing the urgency and safety of the situation (e.g. stranded on the highway)
- Dsipatching breakdown technicians.
- Using GPS and mapping tools to locate the neatest available assistance
- Liaising with third-party recovery providers when needed.
- Keeping callers calm and safe while waiting for help.
- Offering estimated time of arrival and regular updates
- Logging call detail accurately in the system
- Checking on service completion and customer satisfaction.
Requirements
- Valid Grade 12 certificate.
- Computer literate (Excel and Syspro)
- Experience in a similar service role.
- Mechanical background will be advantageous.
- Previous call center experience will be advantageous.
- Excellent communication skills.
- Fully bilingual.
- Strong multitasking and decision- making ability.
- Ability to meet deadlines.
- Empathy and calmness in high-stress scenarios.
- Ability to work day and night shifts
-
Company nameRoute Management
-
Job positionCall Centre Agent
Call Centre Agent has been posted in the Johannesburg BPO & KPO category on Locanto.
If you’re still wanting to browse, there is so much to explore in the BPO & KPO category! Take a look at the ads Senior Manager: Customer Channels, Johannesburg, Customer Service Agent -US hours- JHB, Johannesburg and Senior Labour Support Specialist in Johannesburg to discover more of what you’re looking for. In total, we have 101 ads in BPO & KPO in Johannesburg on Locanto classifieds.
Interested in more? Widen your search to view ads in nearby areas of Johannesburg. This includes BPO & KPO in Primrose, Edenvale and Bedfordview. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.