Complex Operations Executive | Kempton Park | Executive, Johannesburg, South Africa

Lead one of South Africa's most dynamic integrated entertainment destinations. This role offers the opportunity to shape strategy, drive performance, and deliver world-class guest experiences across multiple business units.

An established entertainment and hospitality complex is seeking a seasoned executive to take full strategic and operational accountability for gaming, hospitality, conferencing, and entertainment events. This role sits at the heart of the operation, ensuring seamless delivery across divisions while driving sustainable revenue growth and operational excellence.

You will guide the strategic direction of the complex while leading high-performing multidisciplinary teams. With gaming operations forming a central pillar of performance, the role requires strong commercial insight, regulatory awareness, and the ability to translate market intelligence into profitable operational strategies. The environment is fast-paced, complex, and customer-centric, requiring a leader who thrives under pressure and consistently delivers results.

Our client operates a large-scale hospitality, gaming, and entertainment destination that attracts both local and international guests. Known for delivering premium customer experiences, the organisation continues to invest in innovation, operational excellence, and long-term growth.

What You'll Do
• Lead the strategic direction and operational performance of the complex
• Oversee gaming, hospitality, conferencing, and entertainment operations
• Drive innovation and market competitiveness across business divisions
• Optimise gaming floor performance through product mix, loyalty strategy, and customer segmentation
• Implement high-performance operating models to improve service delivery and efficiency
• Translate market insights and customer trends into actionable strategies
• Manage operational budgets, forecasts, and financial planning
• Identify new revenue streams, partnerships, and cost optimisation opportunities
• Maintain strong relationships with regulators and ensure full licence compliance
• Lead diverse teams and foster a culture of accountability and high performance
• Build strong stakeholder relationships across employees, guests, unions, and community leaders
• Drive transformation initiatives and oversee B-BBEE strategy

What You Bring
• Relevant tertiary qualification in Business Administration, Hospitality Management, Gaming Management, or a related field
• Postgraduate qualification advantageous
• Minimum 10 years' experience in a similar executive leadership role
• Proven track record managing complex multi-business operations
• Strong understanding of gaming operations and revenue optimisation in regulated environments
• Demonstrated experience in strategic leadership and financial management
• Strong commercial acumen with experience managing large budgets
• Exceptional leadership, stakeholder management, and decision-making capability
• Experience engaging with regulators, unions, and executive leadership teams

What Success Looks Like
• Strong commercial performance across gaming, hospitality, and events divisions
• Improved operational efficiency and service delivery across the complex
• Growth in VIP and premium player revenue streams
• Effective stakeholder alignment across regulators, teams, and partners
• A culture of high performance, innovation, and accountability