Cluster Store Manager– Hyde Park&Morningside, Johannesburg

Purpose The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the Carrol Boyes brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.

About the role As a Cluster Store Manager at Carrol Boyes, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.

Responsibilities

Manage daily operations of business and ensure sales goals are met

Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in-store marketing

Assign duties to relevant employees

Conduct onboarding of new employees

Ensure adherence to health and safety regulations

Track and manage inventory at store

Shifting staff to ensure effective cover

Daily, weekly&monthly reporting

Staff motivation

Qualifications&Experience

Matric/Grade 12 minimum requirement

Additional qualification an advantage

Minimum 5 years of retail and retail management experience demonstrated ability to train employees and be an effective salesperson

Strong customer service, Stock management and communication skills

Luxury brands experience an advantage

Required Skills

People Management

Inventory ControlCustomer Service

Staff Training

Reporting

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