Consultant, Executive End User Support, Johannesburg

Location: ZA, GP, Johannesburg, 30 Baker Street

Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.

Qualifications

Licenses/ certification for Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified IT Professional (MCITP)

5-7 years'practical experience in an advanced support role within large/medium size organisation including experience in AD Account Management and End-User technical support

Ensure confidential communication by discreetly updating stakeholders on issue progress, safeguarding sensitive information while reinforcing trust and keeping all relevant parties informed throughout resolution

Analytical expertise to dissect problems and interpersonal strength to collaborate effectively, fostering open communication and solution-focused teamwork that drives problem-solving and enhances collective success

Leverage Microsoft Office 365 to document incidents, create clear reports, and communicate updates effectively, ensuring documentation that supports transparency, accuracy, and efficient information sharing across stakeholders

Additional Information

Team Working

Upholding Standards

Articulating Information

IT Knowledge - Advanced

Incident&Problem management– Advanced

Stakeholder Management (IT)– Advanced

Identity&Security Compliance - Seasoned

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