TRAVEL ARCHITECT SUPPORT, Johannesburg

Location:

Bryanston, Johannesburg (Option to work remote)

Description The Travel Architect Support assists the Travel Architect in delivering a seamless, high‑touch client experience. This role manages operational components, bookings, documentation, research, supplier communication, and administrative accuracy. The Junior ensures the Architect has time to focus on client relationships, itinerary design, pricing and strategic decision‑making.

Our foundations are built on 4 core values:

Authenticity staying true to Africa’s stories, cultures, and landscapes, offering real connections that inspire and resonate.

delivering extraordinary experiences that leave lasting impressions: memories to relive and stories to tell.

Connection building trust through deep connections with travelers, local communities and the environment.

Human infusing a human touch into every stage of the travel process, ensuring empathy, care and personalization.

Responsibilities

Lead Intake Support

Check visa and travel restriction requirements for new enquiries.

Support with any pre‑qualification research if required.

Research&Quote Support

Conduct research on hotels, tours, excursions, and experiences.

Gather quotes from suppliers.

Provide accurate data to Architect for itinerary development.

Assist in background research for pricing or availability.

Make all hotel, tour, transfer, and ground bookings.

Request availability/options and manage confirmations.

Perform GDS flight bookings (where required).

Log payment reminders and follow up on release dates.

Maintain booking spreadsheets, CRM file accuracy and supplier documentation.

Responsibilities

(continue)

Collect all documents from suppliers.

Assemble the final travel pack for Architect approval.

Prepare vouchers, confirmations, e‑tickets, and relevant attachments.

Ensure everything is correctly filed within CRM.

Provide first‑line support for routine or admin-related issues.

Log client issues into CRM and elevate to Architect where required.

Communicate with suppliers on routine changes (timings, confirmations, reminders).

Capture feedback in CRM.

Assist with updating client notes and preferences.

Support Architect with sending follow‑up communication packs.

Qualifications and Expertise

1–2 years travel industry experience preferred (inbound advantageous).

Strong admin or operations background welcome.

GDS exposure an advantage.

Tourplan knowledge advantageous

Competency

Strong organisational and administrative ability.

Excellent attention to detail.

Ability to multitask in a fast‑paced travel environment.

Warm, service‑oriented personality.

Reliability and consistency in task completion.

Willingness to learn and grow into a Travel Architect role.

The salary for this position is competitive and dependent on relevant experience.

Disclaimer:

only candidates with the minimum requirements will be considered. Whilst we do our best to reply to each application, non‑compliance with the above requirements may be the cause for our non‑response.

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