CX Measurement Specialist: VOP&VOE, Johannesburg

About the job CX Measurement Specialist: VOP&VOE

Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Post Graduate Diploma: Marketing Management (preferred) 5 years' experience in a research environment Technical / Professional Knowledge: Business terms and definitions Cluster specific operations Communication StrategiesGovernance, Risk and Controls Principles of financial management Principles of project management Research methodology Decision-making process Data and Business analysis Responsibilities: Build and maintain effective working relationships with internal and external stakeholders by providing expert knowledge and engaging with stakeholders.Maintain constructive stakeholder relationships by effectively providing progress feedback on projects and recommending appropriate resolutions where required. Respond effectively to the business by providing strategic consulting and advisory services for research and insights-based projects Contribute to a culture conducive to the achievement of transformation goals by participating in company culture building initiatives (e.g. staff surveys etc).Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy). Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to the company. Deliver value adding recommendations / insights within turnaround times by effective collaboration with stakeholders, applying best practice market research and intelligence techniques.Develop; manage and deliver primary research projects by applying overall research and project management principles and leveraging vendor relationships. Monitor market activity by researching and reviewing primary and secondary research sources. Make informed recommendations by analyzing, interpreting and synthesizing results of primary and secondary research.Adhere policies and procedures by operating within the specified parameters. Monitor competitor activity by gathering and analyzing competitor data.

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