Site Manager - Contract Logistics, Johannesburg

Department:

Operations / Contract Logistics

Reports to:

Cluster / Contract Logistics Manager

Employment Type:

Permanent

JOB PURPOSE The Site Manager is responsible for the overall operational performance of an allocated site, including warehouse operations, office administration, information systems, and customer service delivery. The role ensures that all operational, financial, and service-level objectives are achieved while maintaining compliance with health, safety, quality, and legal standards.

This position plays a critical role in driving efficiency, cost control, people management, and client satisfaction, while supporting strategic objectives at cluster level.

KEY RESPONSIBILITIES Operational Management

Oversee daily warehouse, distribution, and site operations to ensure efficiency, accuracy, and productivity.

Manage end-to-end warehouse processes including inbound, outbound, inventory control, order fulfillment, and value-added services.

Monitor operational KPIs and implement corrective actions where required.

Ensure compliance with company policies, operational procedures, and safety regulations.

Client&Stakeholder Management

Act as the primary on-site contact for key clients.

Ensure Service Level Agreements (SLAs) are consistently met or exceeded.

Handle escalations, resolve operational issues, and maintain strong client relationships.

Conduct regular client performance reviews and present operational reports.

Prepare and present Monthly and Quarterly Management Business Reviews (MBRs).

People Management

Lead, motivate, and develop site teams including supervisors, warehouse operatives, and administrative staff.

Manage workforce planning, training, performance management, and succession planning.

Foster a culture of accountability, safety, continuous improvement, and high performance.

Manage outsourced labour and ensure compliance with labour legislation.

Financial&Commercial Management

Manage site budgets and implement effective cost control measures.

Identify opportunities for cost optimisation and operational efficiencies.

Support the commercial team with contract renewals, scope changes, and growth opportunities (e.g. co-packing and value-added services).

Compliance, Health&Safety

Ensure adherence to health, safety, quality, and environmental standards.

Conduct regular audits, risk assessments, and compliance checks.

Maintain accurate documentation and reporting for regulatory compliance.

Ensure compliance with local labour laws and statutory requirements.

KEY STAKEHOLDERS Internal

Direct Reports

Senior Management

Human Resources

Finance

Business Development

External

Customers / Clients

Suppliers

Local and National Authorities

QUALIFICATIONS Minimum

Diploma or Degree in Logistics, Supply Chain, Operations Management, or related field

Preferred

Bachelor’s Degree in Supply Chain / Logistics / Business Management

Professional certifications in Supply Chain, Operations, or Project Management

MBA or equivalent (advantageous)

EXPERIENCE

Minimum 3–5 years’ experience in warehouse or site management

Proven leadership and people management experience

Experience managing dedicated facilities for single or key customers

Strong background in warehouse operations and inventory management

Retail, FMCG, or contract logistics industry experience (preferred)

Exposure to value-added services and co-packing operations (advantageous)

SKILLS&TECHNICAL COMPETENCIES Core Skills

Warehouse&Distribution Operations Management

Inventory Control&Stock Management

KPI Monitoring&Performance Management

Budgeting&Cost Control

Client Relationship&SLA Management

Health&Safety Compliance

Process Improvement&Continuous Improvement

Technical&Commercial Skills

End-to-end warehouse process knowledge

Value-added operations and light production line management

Commercial awareness and opportunity identification

Reporting, data analysis, and problem-solving

Soft Skills

Strong verbal and written communication (English)

Leadership, coaching, and team development

Conflict resolution and stakeholder management

Analytical thinking and decision-making under pressure

KEY ATTRIBUTES

Strong personal drive, resilience, and accountability

Ability to manage diverse and outsourced workforces

Innovative mindset with strong problem-solving ability

High attention to detail and compliance awareness

Ability to work under pressure in a fast-paced operational environment

Strong understanding of labour law and regulatory requirements

LANGUAGES

English: Fluent (spoken and written)

OTHER REQUIREMENTS

Valid Driver’s License

Willingness to work flexible hours if required

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