Specialist Customer Journey Architect, Johannesburg

About the job Specialist Customer Journey Architect

Statistics an advantage 0-5 years of experience in Business process development, continuous improvement and compliance 3 years working experience Computer skills especially MS Office and Business Process Management tools Strong analytical skills with a demonstrated ability to analyse business processes and workflowsResponsibilities: Business Analytics Management Contribute to development of subject matter expertise regarding current and future processes within business intelligence. Agile business analysis to document detailed requirements for business change. Eliciting requirements from different stakeholders in order to give appropriate recommendations.Recording and representing. Business Process Flow Management Improve process efficiency by the set targets per segment Process documentation for process visibility. Communicate core process changes to relevant stakeholders. Monitor process performance by submitting requirements for building triggers to monitor the processes.Monitor and report business process performance against accepted standards and KPIs. Develop and support data capture and data management processes for core systems to support the delivery of identified projects Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement projectOutside-In thinking and Automation of core business processes Customer experience Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process. Identify and document the change requirements as informed by different data analysis.Measure, track, monitor and ensure the implemented change improves process efficiency and impact. Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement, in partnership with the relevant stakeholders

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