Technical Support Manager, Johannesburg

Reference: JHB006284-NL-2

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).Duties&Responsibilities

In order to be considered, the following is required: Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous) Microsoft Office Suite Customer ServiceTeam Leadership Business Analysis Good written and verbal communication skills Programming languages Data modelling Understanding of database / database management Knowledge of ICT project management principles (e.g., Agile) Understanding of Software Development Life Cycle (SDLC) A strong technical background in applications or technical management experience8 years of experience within a technology department 5 years of management experience leading a team of ICT professionals 3 years of financial industry experience Key Performance Areas (KPAs): Technology strategy and innovation Planning and organisation Execute analysis and design activitiesTechnical implementation within own area Vendor management Customer management Business partner relationship management Quality Risk management Finance Leadership and people management If you would like to email your CV directly, please send it to or contact 065 959 2081.Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. Package&Remuneration

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

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