Client Service Executive, Johannesburg

Location:

Hybrid– Johannesburg Employment Type:

Full-Time Industry:

Financial Services | Tax Recovery | Client Success

WatersEdge Solutions is partnering with a leading global firm to appoint a dedicated and detail-oriented

Client Service Executive

to support high-value institutional accounts across Europe. This is a client-facing role ideal for a fast learner with strong interpersonal skills and a commitment to service excellence in a global, fast-paced environment.

About the Role As a Client Service Executive, you’ll assist in managing day-to-day service delivery for some of the largest asset managers, fund managers, and insurers in the European market. You’ll work closely with senior account managers and custodians, handle client queries, and support foreign tax reclaim processes. The role blends relationship management with operations and offers exposure to international finance and cross-border compliance.

Key Responsibilities

Provide account support for leading institutional clients in the European market

Liaise with global custodian banks to manage tax recovery documentation

Track submissions and ensure all client value is reclaimed within strict deadlines

Respond to and resolve client and foreign tax office queries

Keep up to date with legislative changes and service requirements

Collaborate with Senior Account Managers to deliver strategic client goals

Monitor and meet individual and team submission targets

Prepare and check claim documentation for accuracy and completeness

Contribute to onboarding new clients and ad hoc support projects

Log and elevate client issues, propose solutions, and follow up on resolutions

What You’ll Bring

Tertiary qualification in Commerce, Finance, Economics, BCom Law, or a related field

Strong communication skills and a confident, professional demeanour

High attention to detail and excellent administrative capabilities

Fast learner with a proactive, solution-oriented mindset

Ability to build rapport and manage client expectations

Strong analytical and problem-solving ability

Able to work under pressure and meet tight deadlines

Valid South African passport or work permit

Fluency in English (written and spoken)

Nice to Have

Proficiency in an additional European language (e.g., French, Italian, Spanish, German)

Familiarity with custodian banking, tax recovery, or client-facing financial operations

What’s On Offer

Competitive salary with exposure to leading global financial institutions

Collaborative, client-focused team environment

Career development within an international business

Opportunities to grow into senior client or account management roles

Hybrid work model with professional autonomy

Company Culture Our client fosters a people-first and innovation-driven culture built on inclusivity, growth, and impact. With a "family feel" and strong cross-functional collaboration, the team invests in learning, wellness, and leadership development. Over 55% of management roles are held by women, reflecting their commitment to diversity, equity, and representation. Their culture empowers employees to grow, take initiative, and thrive in a high-performance global environment.

If you have not been contacted within 10 working day, please consider your unsuccessful

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