Client Service Executive, Johannesburg

Johannesburg, South Africa | Posted on 04/21/2026

Our client is a division of the largest tax recovery firm in the world— operating across 44 offices and servicing clients in over 100 countries. Their specialist focus is international investment income withholding tax recovery for institutional clients across North America and beyond.

Full training provided. No prior withholding tax experience required.

The Role You’ll be the operational point of contact for a portfolio of US and Canadian institutional clients — managing their withholding tax recovery claims from documentation collection through to final resolution.

This is a detail-driven, process-oriented role that sits at the intersection of client service, compliance, and international tax. You’ll liaise with clients, banks, tax authorities, and processing agents worldwide — keeping claims moving and clients informed every step of the way.

What You’ll Be Doing

Manage and track all active claims for your North American client portfolio

Request, collect, and reconcile documentation from clients, banks, tax authorities, and processing agents globally

Review all received documents to ensure they meet required specifications

Complete document requests across a variety of formats

Follow up with intermediaries to drive efficiency and keep claims progressing

Prepare client reports and maintain clear, accurate records

Build and maintain strong relationships with clients throughout the process

Requirements

Post‑secondary qualification (degree preferred)

3+ years' work experience (advantageous)

Exceptional attention to detail— accuracy is everything in this role

Strong organisational skills with solid time management

Excellent written and verbal communication skills

Ability to multitask and manage competing priorities

Proficient in Microsoft Office

Enthusiastic, proactive, and eager to learn

Why This Role? Comprehensive training provided— full product knowledge built from the ground up

Casual working environment with a shorter Friday

Dynamic, fast‑paced company with genuine international exposure

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