Student Enrolment Advisor-External Consultant, Johannesburg

Contract Type:

Full time, External Consultant.

Location:

South Africa- Remote.

Job Overview The Student Enrolment Advisor (SEA) is the primary owner of the student journey from Lead to Arrival. This role is responsible for driving demand conversion, optimising enrolment outcomes, and scaling revenue growth across African markets while maintaining a high-quality student experience and strong compliance standards. SEAs operate with end-to-end ownership of their student pipelines and play a critical role in converting demand into confirmed student arrivals.

Scope&Ownership

End-to-end ownership of the student journey: Lead→ Arrival

About the Role Demand Conversion&Sales Execution

Manage inbound and outbound leads across African markets through the full recruitment funnel

Deliver needs-based advising, including course and institution matching aligned to local market realities

Convert enquiries into applications, offers, confirmed acceptances, and arrivals

Meet or exceed targets across conversion, applications, confirmations, and arrivals

Student Journey Ownership

Own the student relationship from initial engagement through arrival

Guide students through application, offer, and confirmation processes with clarity and confidence

Maintain momentum throughout the journey to minimise attrition, deferrals, and drop-offs

Compliance&Quality

Ensure accuracy and consistency of information shared with students and partners

Maintain integrity and completeness of student documentation

Identify early indicators of complexity, risk, or compliance issues specific to African markets

Adhere to established playbooks, SLAs, and regulatory guidance

Pipeline&Performance Management

Maintain accurate, timely, and complete CRM records (e.g. Salesforce)

Actively manage pipeline health, lead ageing, and prioritisation

Forecast volumes and outcomes based on market demand and pipeline signals

Use performance data to improve efficiency and conversion outcomes

Stakeholder Collaboration

Align closely with Regional Leads on African market priorities and execution cadence

Collaborate to improve lead quality, market messaging, and conversion effectiveness

Partner with Admissions and Compliance teams to resolve student issues quickly and effectively

Key Performance Indicators

Lead→ Arrival conversion rate

Enrollment volume and quality

Student satisfaction and experience outcomes

About You Required Experience&Capabilities

5+ years demonstrable experience in sales, enrollment, recruitment, or customer conversion roles

Strong understanding of African student markets, including regional nuances, demand drivers, and decision-making behaviours

Proven ability to manage high-volume, complex pipelines with multiple stakeholders

Strong commercial mindset with a clear focus on outcomes and performance

High attention to detail with strong process discipline

Confident operating in structured, targets-driven environments

CRM proficiency (e.g. Salesforce)

Desirable Experience

Experience working with students, customers, or partners across multiple African countries

Background in international education, regulated sales, or advisory-led conversion environments

Familiarity with university admissions processes and student visa considerations

Experience using performance analytics, reporting, and forecasting to drive results

Behavioural Competencies

Results-driven with strong ownership and accountability

Customer-centric with sound commercial judgement

Comfortable balancing student experience with revenue and conversion targets

Collaborative, disciplined, and data-oriented

Resilient and adaptable in fast-moving, performance-led environments

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