General Manager – Hospitality | Germiston, Gauteng | Permanent, Johannesburg

Lead hospitality operations where customer experience, operational excellence, and commercial performance are key priorities. This role offers the opportunity to shape service delivery while driving business growth and team performance.

The position is responsible for overseeing hospitality operations, managing service delivery standards, strengthening client relationships, and supporting sustainable operational growth. You will lead teams, implement strategic initiatives, and ensure operational excellence across hospitality environments.

The ideal candidate will combine strong hospitality leadership with financial awareness, operational capability, and a customer-focused mindset.

Our client is a respected hospitality and support services organisation with a strong reputation for operational excellence and client-focused delivery.

What You'll Do

• Oversee hospitality operations and service delivery
• Drive business growth and operational profitability
• Lead and mentor hospitality teams
• Strengthen client relationships and customer satisfaction
• Monitor operational performance and KPIs
• Implement strategic sales and marketing initiatives
• Ensure compliance with hospitality standards and regulations
• Collaborate across departments to improve service delivery
• Support continuous operational improvement initiatives

What You Bring

• Qualification in Hospitality Management or related field
• Minimum 5 years' experience at General Manager level
• Strong leadership and team management capability
• Financial management and budgeting experience
• Excellent communication and stakeholder management skills
• Operational experience within hospitality environments
• Strong understanding of hospitality trends and best practices

What Success Looks Like

• High-performing hospitality operations
• Strong client retention and customer satisfaction
• Improved profitability and operational efficiency
• Motivated and engaged hospitality teams
• Consistent service excellence across operations