FirstRand 2027 CA Programme, Johannesburg

# **Job Description**To successfully complete the FirstRand Chartered Accountant training program and qualify as a Chartered Accountant* Demonstrate cost consciousness and awareness of personal contribution to costs and productivity* Identify and escalates potential risks that may lead to increased costs* Prevent wastage and identify process improvements to contain and reduce costs* Adhere to Organisational values and service standards and interact with and communicate with customers accordingly* Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements* Meet set turnaround times while ensuring own availability, reliability and accuracy* Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability* Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service* Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship* Execute own work in accordance with the organisational values and code of ethics* Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution* Identify and escalate risk as normal part of work Investigate new ways to optimise processes* Flag opportunities to migrate to platform and supports the use of technology in process and system improvements* Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality* Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps* Create own personal development plan and review plan with team leader or manager* Understand which competencies and skills are required to be mastered to ensure personal development and performance* Keep abreast of learning opportunities, changing products and trends# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**31/05/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are requiredby law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .The FirstRand Corporate Centre (FCC) houses many of the critical functions required by alarge and complex financial services group. FCC’s stakeholders are both external, such as regulators, shareholders, global developmental institutions and government; and internal, mainly the businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.FCC employees develop a unique perspective of the group because nowhere else can you own or bepart of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.#J-18808-Ljbffr