Property Management Coordinator, Johannesburg

Overview
Support a U.S.-based property management team by managing tenant communications, resolving issues, and ensuring efficient day-to-day operations.

Key Responsibilities

• Handle high-volume email and phone communication with tenants, vendors, and internal teams

• Resolve tenant issues in a timely, professional, and solutions-oriented manner

• Coordinate closely with the U.S.-based office for updates, follow-ups, and task execution

• Document and track issues using property management and ticketing systems

• Maintain clear, concise, and professional communication at all times

Requirements

• Proven experience in property management or customer support (required)

• Strong verbal and written English skills

• Comfortable handling high-volume email and phone, and text interactions

• Experience using property management software and ticketing systems

• Strong problem-solving skills with a solutions-oriented mindset

• Ability to work aligned with a U.S.-based team and follow structured processes

• Ability to do data entry (optional)