Capability & Change SpecialistNot definedGeneral Management, Johannesburg

Job Description:Train and embed identified process improvements to the relevant service delivery teams to build consistent team capability.Drive change management for all projects, transitions and deployments and transformation projects within GSS PS.Work with GSS PS teams to identify skills gaps and make recommendations for individual development plan inclusions.Drive the embedding of standardised global processes and technical skills to ensure consistent ways of working.Perform on-going reviews as part of the CI Team to monitor delivery of services, projects and programs within the portfolio to identify knowledge gaps.Design, plan programs to address identified gaps for GSS PS teams.Obtain, organize, or develop training activities, course materials, standards, or visual training materials.Work with Learning CoE and GSS L&D team to promote a learning culture.Ensure transfer of skill by identifying gaps in knowledge management practice.Embed best practice to enable service excellence.To act as liaison between the GSS HR, Learning CoE and CI teams to set priorities, address technical concerns and determine feasibility of requests.Monitor, evaluate and ensure training activities are captured on LMS for program effectiveness.Build and develop individuals’ abilities and skills to ensure appropriate service delivery is maintained.Deliver on effective communication and engagement for GSS People Services leadership and teams, for both internal (e.g. Townhalls) and external business facing engagement.Working with Global Comms and Engagement and Admin Services Manager, develop a comms and engagement plan and calendar for People Services, incorporating AA Comms Principles.Identify, develop and implement new ways of working, through change management principles, with the GSS PS teams to monitor and continue to improve service efficiency and effectiveness.Ensure quality and service standards are documented and maintained throughout the GSS PS teams and the services provided.Identify, develop and implement best practice work processes across the GSS PS teams, adopting continuous review and improvement.Onboarding of new team members into GSS PS processes and ways of working. Qualifications:A relevant 3- year tertiary qualification in HR/ Business/Commerce – Required.A relevant post graduate qualification in HR/ Business/Commerce – Advantageous.

Technical Knowledge:

5 years Capability/Training related experience.3 years Change Management experience in a large organisation with multiple stakeholders.Knowledge of systems relevant to the environment.Change management Process Knowledge.Technical Training.Knowledge of adult based learning methodologies.Proficient in relevant systems knowledge.Be an expert in Training the trainer.Advanced knowledge and understanding of Shared Service environment.Facilitation skills – advanced level.Have advanced knowledge in blended learning approaches.Planning & prioritising competency – Proficient level.Investigative proficiency – Proficient level.Proficient understanding of legislation pertaining to field.Expert in Project Management.Advanced Influencing and Negotiating skills.Advanced Communication across all levels and cultures.