Senior Service Design Architect, Johannesburg

Requirements:

• Minimum of 3-year diploma preferably in an ICT discipline.
• Fluent in language of country specifically English.
• ITIL v3 or v4 certified (ITIL v4 preferred)
• SIAM certification advantageous
• Minimum of 5 years’ experience as a service architect or service design discipline within the telecommunications or system integration environment.
• Demonstrable experience in the successful engagement with the cross functional teams involved in the end-to-end life cycle of a service
• Experience in enterprise architecture advantageous or demonstratable understanding of enterprise architecture
• Experience in external customer facing engagements.
• Experience working in a large organisation.

KPAs:

• Understand and document the existing support environments from a people, process, systems and tools perspective to create a baseline for existing capabilities.
• Understand and document key elements of relevant supplier contracts
• Support the Solutions Sales strategy to meet the set goals ensuring the relevant customer requirements are considered during service design
• Identify service gaps, dependencies, and targets of new service demands, ensuring service risks are agreed and understood by our stakeholders.
• Work with Solution Sales Specialists, Pre-Sales Architects and Solution Architects to develop and execute service designs for allocated / selected opportunities
• Work with key stakeholders to create reusable, service proposals.
• Collaborate across functional teams within the ICT Business to enable the development of solutions necessary to drive the desired business outcomes for customers.