Branch Customer Service Manager, Johannesburg

Overview

Hire Resolve’s client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and efficient communication with clients.

Responsibilities:

Manage a team of customer service representatives to deliver exceptional service to clients. Develop and implement customer service policies and procedures to streamline operations and improve customer satisfaction. Resolve customer complaints and inquiries in a timely and professional manner. Monitor customer feedback and implement improvements to enhance the overall customer experience. Collaborate with internal departments, such as sales and production, to ensure seamless communication and coordination of services. Provide training and mentorship to customer service staff to enhance their skills and performance. Prepare and analyze reports on customer service metrics to track performance and identify areas for improvement. Stay up-to-date on industry trends and best practices to continuously enhance customer service operations.

Requirements:

Bachelor’s degree in Business Administration, Sales, or a relevant field. 6+ years of experience in a customer service management role, preferably in the furniture industry. 6+ years of experience in Retail Management Systems. Excellent communication and interpersonal skills to effectively interact with clients and team members. Previous working experience within a stressful, fast-paced environment. Strong problem-solving abilities to address customer issues and find effective solutions. Ability to prioritize and manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office applications and customer service software. Knowledge of relevant industry regulations and standards. Leadership experience to motivate and guide a team of customer service representatives.

Contact Hire Resolve for your next career-changing move.

Our client is offering a highly competitive salary for this role based on experience. Full Time

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