Senior Manager (Field Service Outsourcing), Johannesburg

Senior Manager (Field Service Outsourcing)– Johannesburg. We are looking for a Senior Manager to lead our outsourced field service operations. This role is responsible for ensuring high-quality installation, support, and service delivery across our merchant network.

You will play a critical role in managing service providers, improving operational efficiency, and ensuring a seamless customer experience.

Key Responsibilities:

Develop and execute outsourced field service strategy

Manage external service providers and ensure SLA delivery

Plan resource capacity based on business demand

Drive operational performance and improve turnaround times

Ensure compliance with regulatory and company standards

Collaborate with internal teams across Sales, Product, and Operations

Monitor service delivery and drive continuous improvement

Minimum Requirements:

Degree or Technical Diploma Certification in Electrical, Electronic or Mechanical Engineering or similar

Information Technology Infrastructure Library (ITIL) and Systems, Payment Systems IT Certification, OEM Certification

4–6 years’ experience in field service operations

Experience in fintech, banking, or payments environments

Strong experience managing outsourced service providers

Proven ability to manage stakeholders and drive performance

Drivers Licence

Key Skills:

Strong operational leadership

Stakeholder management and negotiation

Customer-focused mindset

Planning and coordination

Problem-solving under pressure

Why Join Us:

Lead a critical function in a growing fintech environment

National impact across operations

Opportunity to shape outsourced service strategy

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