Operations Manager (QSR), Johannesburg

Overview:

A senior operational role responsible for implementing strategic systems across a franchise group, maintaining franchisor standards, and leading a team of Area Coaches. Reports to the Leadership Team.

Key Responsibilities:

• Drive sales performance, profitability and operational excellence across stores
• Lead, coach and develop Area Coaches; manage succession planning and performance
• Analyse P&L statements and prepare quarterly business reviews for Leadership Team
• Oversee budgets, KPIs and Balance Scorecard implementation
• Manage customer satisfaction targets and complaint trend analysis
• Ensure compliance with company policies, HR practices and Employment Legislation
• Liaise with franchisor representatives and build key external relationships
• Support new store openings, remodels and revamps

Requirements:

• BCom Degree or 5+ years' experience at Area Coach / Area Manager level
• Proven track record in a similar multi-site management role
• QSR industry experience advantageous
• Proficient in MS Office; technologically savvy
• Strong communication, problem-solving and decision-making skills