Technical Advisor Agent, Johannesburg South

Description

Job Description

Provide technical advisory support to branches, dealerships, and clients.
Travel may be required from time to time within the borders of South Africa, and cross-border travel may be required at short notice.
Develop, maintain, and strengthen professional relationships with branches, dealerships, and clients.
Attend and actively participate in technical meetings.
Conduct detailed technical analysis of failures and compile technical reports with clear recommendations and practical solutions aimed at reducing repeat failures.
Ensure compliance with all internal and external audit requirements.
Maintain, monitor, and improve maintenance operating processes and procedures within the dealer network.
Conduct internal audits and provide guidance, assistance, and corrective solutions where gaps are identified.
Liaise with the Group’s Technical Supervisor and National Aftersales Manager on all relevant technical matters.
Visit customers when required to address technical issues or provide support.
Develop and implement corrective action plans for identified technical issues.
Perform additional duties as may reasonably be required by Management.
Ensure that all tasks and responsibilities are carried out in accordance with the minimum standards required by the Group.
Maintain a strong customer-focused approach with the ability to adapt and respond effectively to different personalities and situations.

Minimum Requirements Qualifications & Experience

Personal Attributes & Skills

Strong communication skills
Trustworthy and reliable
Team player with a collaborative mindset
Confident, proactive, and able to anticipate issues and operational requirements
Ability to read and write in English

Highlights

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