Exposure Control Advisor, Johannesburg

## Exposure Control AdvisorApplylocations:

JOHANNESBURG, SOUTH AFRICAtime type:

Full timeposted on:

Posted Todayjob requisition id:

R22533### **At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.**### Front line role focused on timely collections and maintenance of exposure within credit tolerances on a specific portfolio of accounts - the Portfolio will consist of a mixture of large, complex groups of White Glove, Credit Managed accounts, with special handling requirements as well as standard accountsBalance customer service expectations, with credit guidance and sales perspectives.Maximize cash on a monthly basis by ensuring payment deadlines are met as well as adhering to company policiesProvide guidance and training to more junior Advisors and provide support to collection leaders across the portfolioKEY RESPONSIBILITIESVerbal and written collection of Accounts Receivable from a worldwide base of customers.Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.Determine and document reasons for overdue payments - obtain payment commitmentsRecord information about financial status of customer and status of collection efforts.A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as neededReview disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.Monitor incoming payments and liaise with Shared Services for timely cash applications and account reconciliations.Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivablesIdentify and escalate potential problems related to the financial status of a customer/group to necessary teamsIdentify negative changes in customer payment behaviour and alert management accordingly.Recognize the balance required between effective collections and maintaining a positive customer experience.Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areasREQUIREMENTSMust be proficient in Microsoft Office– specifically Excel and Word.Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames.Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation.Must be able to work individually and as a team in a goal-oriented setting.Good negotiation skills.Must be able to work with standard office equipment including but not limited to copiers, scanning equipment.Must be self-motivated and have excellent time management skills.Must have excellent verbal and written communication skills with a strong sense of Customer Service.Must be fluent in English both speaking and writtenMust have very good organizational skills.EXPERIENCEProven work experience of up to 5 years in an Accounts Receivable, Collections and/or Credit Control experience.Consideration also given to experience in Credit, Financial Operations,or Customer Service.Transportation, Energy, or Commodities industry experience preferred, but not required.Bachelor's degree in Finance, Accounting, or Business Administration preferredMulti Language skills desired but not requiredPlease note that by submitting an employment application you consentto World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: