Regional Operations Manager– Multi-Property Portfolio - JHB, Johannesburg

ENVIRONMENT Our client is seeking a seasoned and commercially driven Regional Operations Manager– Multi-Property Portfolio to lead and optimise performance across a portfolio of hotel and casino properties in South Africa and Botswana.

This is a senior leadership role responsible for driving operational excellence, revenue growth, and brand consistency across multiple sites. You will provide strategic oversight to property leadership teams, ensuring alignment with Group objectives while maintaining the highest standards of guest experience, compliance, and profitability. The role is ideal for a leader who thrives in a complex, multi-site environment, with the ability to balance strategic thinking and hands‑on operational leadership.

DUTIES Portfolio Leadership&Performance

Provide strategic and operational oversight across 8 properties, ensuring consistent delivery of brand standards and guest experience excellence

Lead and manage the performance of General Operations Managers, driving accountability, development, and high performance

Embed Group strategy at property level, ensuring alignment with commercial, operational, and governance frameworks

Drive operational efficiency and consistency across all business functions

Commercial&Financial Management

Drive revenue optimisation strategies across gaming, hospitality, conferencing, and entertainment

Oversee budgeting, forecasting, and financial performance across the portfolio

Monitor key performance indicators and implement initiatives to improve profitability and operational performance

Identify opportunities for growth, expansion, and operational improvement

Compliance&Governance

Ensure full compliance with gaming regulations, hospitality legislation, and licensing requirements across South Africa and Botswana

Maintain strong oversight of risk, audit, and internal control frameworks

Ensure adherence to health, safety, and labour regulations across all properties

Guest Experience&Brand Standards

Drive consistent delivery of a high-quality, differentiated guest experience across all properties

Oversee guest satisfaction, reputation management, and quality assurance frameworks

Implement strategies to enhance customer loyalty and repeat business

Leadership&Stakeholder Management

Build and lead high‑performing teams, with a focus on succession planning, leadership development, and transformation initiatives

Act as a senior representative of the Group, managing relationships with regulators, government bodies, shareholders, and key stakeholders

Foster strong collaboration between Head Office and property-level leadership teams

Requirements

Minimum 10+ years’ senior leadership experience within hotel, casino, gaming, or integrated resort operations

Proven track record of managing multi‑property or regional operations

Strong experience in driving operational strategy, revenue growth, and service excellence

Experience operating across multiple regulatory environments (cross‑border experience advantageous)

Demonstrated ability to lead large, geographically dispersed teams

Strong commercial acumen with experience managing budgets, forecasts, and financial performance

Excellent stakeholder engagement skills, including experience working with regulators and government bodies

Qualifications

Matric

Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field

Operational Requirements

Valid driver’s licence and willingness to travel when required

Ability to work extended hours, including weekends and public holidays

Comfortable working in a smoking environment

Will be required to obtain a Gaming Licence

#J-18808-Ljbffr