IT System Administrator - SAGEx3 Expert, Johannesburg

About the job IT System Administrator - SAGEx3 Expert

Bachelor's degree in Computer Science, Information Technology, or a related field.

Extensive experience (5+ years) as an IT System Administrator with a focus on SAGEx3 software.

Proven expertise in SAGEx3 installation, configuration, and administration.

Strong understanding of SAGEx3 security principles and best practices.

Demonstrated experience in troubleshooting SAGEx3-related issues and providing user support.

Familiarity with IT infrastructure components, including servers, networks, and databases.

Excellent problem-solving skills and the ability to work well under pressure.

Effective communication and interpersonal skills to collaborate with cross-functional teams.

Relevant certifications (e.g., Sage Certifications) will be considered a plus.

Responsibilities

SAGEx3 System Management: Take ownership of the SAGEx3 system, maintaining its integrity and ensuring high availability for end-users. This includes performing installations, configurations, upgrades, testing and development.

User Support and Training: Provide top-tier technical support to users of the SAGEx3 system, assisting them with any issues, troubleshooting problems, and conducting training sessions to enhance their knowledge and proficiency in using the platform.

Security and Data Integrity: Implement robust security measures to safeguard the SAGEx3 system against potential threats.

Monitor access controls, perform regular data backups, and proactively address vulnerabilities to maintain data integrity.

System Monitoring and Performance Optimization: Continuously monitor the SAGEx3 system's performance, identifying and addressing any bottlenecks or issues that may arise.

Optimize system performance to ensure efficient and smooth operations.

Integration and Upgrades: Collaborate with cross-functional teams to integrate SAGEx3 with other IT systems and applications.

Plan and execute system upgrades, ensuring minimal disruption and adherence to best practices.

Documentation and Reporting: Maintain comprehensive documentation of system configurations, changes, and processes. Generate periodic reports on system performance, usage, and incident management.

Vendor Management: Liaise with SAGEx3 vendors to report and resolve any software-related issues promptly. Keep abreast of updates and new features to leverage the latest functionalities.

IT Infrastructure Support: Provide general IT support to the organization as needed, collaborating with the IT team to address network, hardware, and software-related matters.

Compliance and Governance: Ensure that the SAGEx3 system adheres to relevant regulatory and compliance standards.

Assist with audits and compliance assessments as required.

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