Last Mile Operations Manager, ZA Operations, Johannesburg

Overview Amazon strives to be Earth's most customer-centric company where customers can find and discover virtually anything they want to buy online. By giving customers more of what they want— low prices, vast selection, and convenience — Amazon continues to grow and evolve as a world-class e-commerce platform, driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon to research and develop technology that improves the lives ofshoppers and sellers around the world.

Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our Operations team in South Africa.

Key Job Responsibilities As a Transportation Operations Manager you will work with multiple internal and external stakeholders to achieve timely launches of new programs and capabilities, and deliver consistent, high-quality operations outcomes for customers.

With strong customer obsession and a high sense of ownership, you will utilize your skills to manage safety, quality, productivity, and customer delivery promise. You will collaborate with support teams including Safety and Loss Prevention, Engineering, Quality Assurance, Human Resources and Delivery Experience to develop plans to meet operational business objectives. You will partner closely with Fulfillment Operations, Network Operations Centre and Supply Chain, as well as external delivery partners to ensure smooth daily operations.

Roles and Responsibilities

Own deployment of continuous improvement initiatives for network standards

Monitor and manage operations of assigned sites to deliver to execution goals and drive improvement

Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy

Work in an environment that is subject to variable temperatures, weather and volume peaks

A Day in the Life

Review daily performance reports and work with sites and delivery partners to bridge performance gaps and implement corrective actions

Manage emerging issues that may risk delivery operations, putting in place mitigations to protect customer promise and delivery experience

Prepare and contribute to weekly, monthly and quarterly business reviews

Respond to customer and stakeholder escalations

About the Team South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience. We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

Basic Qualifications

2+ years of employee and performance management experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

3+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company– Amazon Commercial Services (South Africa) (Pty) Ltd

Job ID: A3171434

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