Regional Customer Manager - Life Sciences MEA, Johannesburg

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross‑border express shipping since 1969. We connect people across the globe and make a difference. Join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end‑to‑end solutions to customers in a wide range of industries globally.

Manage, control and develop the overall customer engagement of an assigned portfolio. Develop business development strategies and activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. Support global/regional sector initiatives and drive the engagement of both internal and external stakeholders with a clear account development plan.

Regional Customer Manager– Life Sciences MEA

Maintain effective relationships with the assigned portfolio by staying informed about customers’ business priorities and needs within the region.

Deliver services and solutions to clients that meet budget, quality, and agreed service levels.

Drive and support the development of new and innovative services or value creation as part of continuous development to meet customer needs.

Drive and manage profitable growth with the assigned customer.

Respond to and solve customer enquiries and complaints in a timely and responsive manner.

Establish customer profiles and identify customer needs.

Develop Customer Account Plans and/or Win Plans that can be adapted to meet customer needs and business fit.

Work with Product, Key Account Managers, and Bid Management in the region to communicate and align customer account/win plans for RFIs and RFQs.

Engage internal stakeholders by sharing customer buying behaviours and competitor intelligence.

Identify and develop relationships with customer contacts, including decision makers, coaches, and gatekeepers.

Collaborate with third‑party service providers such as packing companies, carriers, truckers, or shipping lines for special projects.

Partner with other DHL divisions to design end‑to‑end supply chain solutions or cross‑BU collaborations.

Coordinate with internal departments such as Products, VAS, Finance, First Choice, BPO, IT, and Implementation to satisfy customers’ needs and ensure smooth service delivery.

Coach and work closely with the virtual team– Key Account Managers (KAMs) and After Sales Managers (ASMs).

Conduct regular performance dialogues with Country KAMs or ASMs.

Conduct customer meetings and sales visits (potential and existing) to present company capabilities, value proposition, and business fit.

Identify and develop customer sales leads.

Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges.

Develop and/or communicate effective pricing strategies to drive profitable growth and volume.

Develop supply chain management solutions that meet customer needs.

Develop customer development plans/win plans and drive communication and alignment with relevant stakeholders in the region and countries such as Product and Key Account Managers on strategy for RFQs, tenders, and bids.

Effectively drive monthly or quarterly business reviews with customers.

Be overall responsible for achieving customer business targets and KPIs and drive KPI performance reviews with customers, together with Products.

Identify and drive continuous improvement or value creation opportunities with customers.

Qualifications and Experience

5–7 years of solid experience in the logistics or forwarding industry, including at least 2 years dealing with major accounts on a regional or global level.

Relevant experience in international supply chain will be an advantage.

Degree holder; post‑graduate qualifications are an advantage.

Computer skills: Microsoft Word, Excel, and PowerPoint.

Benefits

Comprehensive training and development opportunities.

Mentorship from experienced freight forwarding professionals and senior leaders.

Competitive salary.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

#J-18808-Ljbffr