Head of Sales Operations&Client Delivery (Fleet&Mobility), Johannesburg

The

Head of Sales Operations&Client Delivery

owns the end-to-end execution after a vehicle/fleet sale. This entails delivering on:

Client satisfaction, on time vehicle delivery and readiness, and lifecycle coordination

This is achieved by running people, processes, and partners smoothly, which include:

Commercial clients

Front End Sales

Billing and Finance

Workshop and Service teams

Logistics Partners

Ultimately this role is about owning post-sales operations for fleet&retail clients, ensuring vehicle readiness end to end, by coordinating and managing the different teams/individuals responsible for the execution at each phase of the post sale process. Someone who is execution and delivery focused, who will build standard operating procedures to elevate service delivery to the highest level.

Key experience, requirements and qualifications:

7–12 years experience in Automotive operations / fleet / logistics / mobility

Strong exposure to: Vehicle registration&licensing (SA specific), Insurance coordination, Workshop&PDI processes

Experience managing teams

Excellent stakeholder management: Transporters, Government offices, Insurers, Workshops, Corporate clients

This role is based in Randburg. It will suit an execution focused service and/or delivery operations manager who goes beyond the desk admin and leverages teams and processes to deliver client satisfaction.

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