IT Infrastructure Specialist– Remote&On‑Site Support, Johannesburg

IT Infrastructure Support Engineer– Johannesburg. Are you a versatile and qualified IT Infrastructure Support Engineer with experience configuring and supporting both on‑site and remote computer clients?

Our client, with offices located near Bryanston, is looking for your expertise in first and second‑line support, server configuration, and cloud‑based environments. You will be responsible for maintaining a secure, reliable, and high‑performing IT infrastructure across multiple sites.

This is a great opportunity to join a fast‑paced team where you will play a vital role in ensuring smooth IT operations, supporting users, and contributing to ongoing improvements in systems and processes.

Requirements

3-year IT Degree required

CompTIA A+, Network+ or Security+ is advantageous

3– 5 years’ experience configuring and supporting the below technologies:

Local and remote Windows Desktop and Server environments

Microsoft 365 environments including Azure, Intune, Teams rooms

Networking switches

Mailing collaboration systems

Disaster recovery systems

Cloud technologies

Experience liaising with suppliers of IT equipment and ISPs

Experience working in a team environment with a support ticketing system

Must possess an extremely high level of attention to detail in his/her work

Good command of the English language both written and spoken

Must have reliable own transport

Must be willing to work overtime and after hours/standby when required

Duties and Responsibilities

Attending to all 1st and 2nd line Support of the Windows desktop environments for all local and remote offices

Configuring and supporting Windows server environments both onsite and cloud based

Configuring and supporting Microsoft 365 environments i.e. Azure, Intune, Teams etc.

Configuring and supporting Networking switches, VOIP systems and CCTV/Access control for all local and remote offices

Procurement of desktops, laptops and other IT equipment for the SA offices

Setup and configuration of the mailing collaboration systems

Setup and configuration of Disaster recovery systems

Liaising with suppliers of IT equipment, IT services etc.

Setup and configuration of all desktops and laptops for the local and remote offices

Triage and adhere strictly to the SLAs of the IT ticketing system

Responsible for ensuring all tickets do not go out of SLA by chasing up and escalating as and when necessary

Monitoring of Internet links at all offices and ensuring any issues are followed up and resolved as soon as possible

Regularly reviewing and updating of IT processes, procedures and documentation as required

Regular checks of IT systems to ensure optimal uptime

Monthly recons of all IT expenses

Conducting IT training for all new staff

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