B2B Virtual Sales Account Manager (Hybrid)– Mobile&ICT …, Johannesburg

We are looking for Virtual Sales Account Managers to join our telecommunications campaign to maintain and grow a portfolio of corporate clients by driving new business and cross‑selling, reducing churn and achieving a 90% contract portfolio. The role involves hunting and farming in the telecommunication space, responding to customer needs promptly and delivering a positive customer experience. Meeting sales targets and customer satisfaction are key to success.

Job Responsibilities

Achieve individual sales targets and KPIs.

Cold‑calling and acquiring new clients.

Up‑sell and cross‑sell products.

Source and convert own leads.

Seize opportunities to upsell products when they arise.

Contact customer base monthly.

Prospect and build new client pipelines.

Retain out‑of‑contract and renewable customers.

Develop relationships with the assigned customer base and new clients.

Create ongoing rapport with business clients.

Maintain and grow existing client base.

Conduct customer account analysis.

Maintain, build and service relationships on a regular basis.

Identify, address and resolve concerns / queries.

Provide feedback to customers within 24‑48 hours.

Follow SDT process for mid‑to‑complex query resolution.

Provide accurate forecasting daily on SalesForce.

Verify sales report daily.

Maintain accurate records on opportunities in SalesForce and Excel.

Maintain accurate records on commits weekly.

Keep reporting on marketing leads up to date.

Submit reports within required timeframes.

Ensure all policies and procedures are adhered to.

Ensure all interactions are captured on the relevant systems in the approved manner.

Minimum Requirements

Matric/Senior Certificate.

At least 2 years of solid B2B sales experience in marketing mobile and data solutions to businesses (B2B) with prior account management experience.

Proven track record in B2B sales.

Proficiency in MS Office and exceptional presentation abilities.

Full understanding of large/corporate client and sales principles.

Experience within the ICT industry is an added advantage.

Clear criminal record.

Behaviour And Competencies Required

Vibrant individual who adapts to a fast‑paced environment.

Strong sales ability coupled with business acumen.

Excellent presentation skills.

Strong communication skills.

Decision‑making skills.

Excellent interpersonal skills.Time‑management skills.

Ability to formulate, set and manage goals and objectives.

Ability to cope with high pressure levels and manage stress effectively.

Excellent telephone and email etiquette.

Strong relationship‑building, account‑planning and process competence skills.

Telecommunications product and industry knowledge.

Must be able to work accurately with great attention to detail.

We are committed to providing equal opportunities to all applicants from diverse backgrounds.

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