Sales Account Manager, Johannesburg

Overview

Drive Growth Through Strategic Distributor Relationships Based in Johannesburg Location: Johannesburg Requirments: Minimum 3-5 years' experience in B2B sales or account management, preferably in a technical or industrial environment Strong understanding of customer service, quoting, and order managementProficient in MS Office Suite, MS Outlook, and digital communication tools (LinkedIn, WhatsApp for Business) Self-motivated, results-driven, and highly organized with excellent planning skills Technically competent with a confident, approachable, and professional demeanor Strong interpersonal and communication skills, both verbal and writtenComfortable working both independently and as part of a team Flexible, open-minded, and eager to learn in a dynamic, growing environment Able to travel locally for regular client visits (approximately 20 visits per month Responsibilities

Conduct a minimum of 20 monthly visits to the top 30 active distributor accounts, incorporating product and concept training or new business development discussions; maintain detailed visit reports. Manage daily client interactions, including queries, quoting, order processing, and general support services.Actively target and schedule meetings with new potential distributor accounts and large end-user clients within assigned territory and industries. Introduce relevant product solutions to new and existing accounts through proactive market engagement. Prepare accurate quotations including pricing, availability, and delivery timelines, following internal procedures.Support marketing efforts including participation in exhibitions, both independently and alongside distributors. Maintain stock awareness, adhering to First In, First Out principles where applicable. Generate and amend customer orders and related documentation, including acknowledgments and forecasts.Provide continuous customer updates, issue alerts, and transparent communication regarding potential delays or conflicts. Record and respond to customer complaints, ensuring full documentation and follow-up actions (e.g., credit notes, corrective steps). Attend regular sales meetings and contribute to monthly and quarterly reporting, including budget, pipeline, and forecasting activities.Develop and maintain sales activity plans, forecasts, and area/customer records to support tactical objectives. Deliver professional customer presentations and manage all aspects of the technical and commercial interface. Maintain effective cost control through thoughtful business travel and route planning.Collaborate with colleagues to cover absences and ensure seamless customer service. Demonstrate professional communication across all channels including phone, email, virtual calls, WhatsApp, and live chat. Uphold high standards of assertiveness, responsiveness, and interdepartmental collaboration.Ensure all actions align with health and safety policies, as well as quality and environmental procedures (ISO9001, IATF:16949, ISO14001).

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