Control Tower Manager: Client Services: Contact Ronel @ …, Johannesburg

Job Overview

To manage the processes, teams, and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability, and compliance with relevant control tower processes. Mining and Steel experience is a must. Duties&Responsibilities

Execute own work and team work according to set operating procedures and service level agreements. Monthly revenue projections. Financial tracking of the baseline, savings, and gainshare of the partnership. Monitor and report on own and teams’ transactional activities to provide timely information for decision making.Plan, coordinate, and deliver own and team activities to ensure that agreed standards and operational objectives are met (Daily to 3 months). Coordinate and participate in learning interventions to establish a learning and development culture within the team. Create an engaging, enabling, and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to organisational values.Compile, analyze, and report on client service levels and trends, risks, and improvement opportunities. Resolve escalated client queries. Desired Experience&Qualifications

Bachelor’s Degree in Logistics, Supply Chain, Industrial Engineering, or an equivalent 3-year degree (NQF Level 7). Up to 3 years of experience in a similar environment, with at least 2 years of tactical leadership/specialist experience. Proficient budgeting and cost management knowledge and/or skill. Understands budgeting, cost management, and gainshare models.Proficient business and operations management knowledge and/or skill. Understands how to effectively plan and manage business operations including service delivery. Proficient Transport Management Systems knowledge and/or skill. In-depth knowledge of key optimisation principles involving transport planning&scheduling and execution management. Advanced MS Office skills. Proficient people management and development knowledge and/or skill. Knowledge and understanding of managing and developing people, optimising their outputs, and effectively managing relationships to achieve organisational goals. Behavioural Competencies

Presenting and Communicating Information:

Speaks fluently, expresses opinions, information, and key points clearly, makes presentations and undertakes public speaking with skill and confidence. Writing and Reporting:

Writes convincingly, clearly, succinctly, and correctly, avoiding unnecessary jargon or complicated language. Applying Expertise and Technology:

Applies specialist and detailed technical expertise, uses technology to achieve work objectives, and develops job knowledge through continual professional development. Analysing:

Analyses numerical data and all other sources of information to break them into component parts and probes for further information. Learning and Researching:

Rapidly learns new tasks, demonstrates an immediate understanding of newly presented information, and gathers comprehensive information to support decision making. Delivering Results and Meeting Customer Expectations:

Focuses on customer needs and satisfaction, sets high standards for quality and quantity, and consistently achieves project goals. Following Instructions and Procedures:

Appropriately follows instructions from others without unnecessarily challenging authority, keeps to schedules, and demonstrates commitment to the organisation. Coping with Pressures and Setbacks:

Maintains a positive outlook at work, works productively in a pressurized environment, and handles criticism well.

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