Digital Enablement&Change Management Specialist, Johannesburg

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The Digital Enablement&Change Specialist is a subject matter expert, responsible for supporting the implementation of global digital transformation initiatives. The primary responsibility of this role is to plan and drive the execution of change management initiatives activities and programs, thereby increasing employee adoption and usage.

Key Responsibilities

Design, deliver, and evolve digital and blended learning solutions that address capability gaps and support IT strategic changes

Monitor, evaluate, and refine learning interventions to ensure measurable outcomes in adoption, engagement, and business value uplift

Understands and anticipates the direction of the business area(s)/unit(s), identifies opportunities, and makes recommendations to support change and adoption.

Demonstrates understanding of the Change and Enablement approach and deliverables.

Partner with the Change Management Practitioners and business stakeholders to align priorities with change mitigations and business objectives

Act as a trusted advisor, ensuring stakeholder needs are understood and addressed

Continuously improve effectiveness through experimentation, data-driven insights, and feedback loops

Foster a culture of curiosity and innovation to drive an industry leading approach

Knowledge and Attributes

Displays drive and is a champion of change

Ability to drive continuous improvement and innovation

Understanding of Enterprise level platforms (ERP, CRM, HRIS), systems, processes and business operations with application of human-AI in the flow of work

Excellent verbal and written communication skills and display the required interpersonal skills to interact with a variety of stakeholders

Resilient, able to approach problems from different angles and identify the most adequate solutions

Designing and delivering global digital and blended learning programs

Demonstrate ability to align learning strategies to business priorities and change management

Knowledge of learning platforms and Digital Adoption Platforms (DAP) (advantageous)

Analytical capability to measure and interpret effectiveness using data and insights

Required experience

Applying change management approach within a large-scale multinational technology services environment

Demonstrate the ability to execute learning strategies as part of change management mitigations

Practical knowledge of a Digital Adoption Platform (advantageous)

Workplace type Hybrid Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. All email communications from an NTT DATA recruiter will come from an

@nttdata.com

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