Client Services Manager, Johannesburg

Johannesburg, South Africa | Posted on 04/21/2026

Our client is part of a global leader in international trade and tax— operating across 200+ destinations and trusted by some of the world's most recognizable technology brands.

They're looking for someone who takes pride in getting the details right, every single time.

The Role You're not a support function. You're the operational backbone of a portfolio of global client accounts.

As Client Services Manager, you'll be the trusted day-to-day point of contact for mid-market and enterprise technology clients— owning compliance, documentation, and service delivery while your Client Success Manager counterpart drives commercial growth. Two roles, one team, shared accountability.

If you're calm under pressure, obsessed with accuracy, and want to build genuine expertise in international trade compliance— this is your role.

How the Team Works The Client Services Manager and Client Success Manager operate as a paired unit on shared accounts. One drives growth; the other ensures flawless delivery. Both are client-facing— the difference is focus, not seniority.

What You'll Be Doing Compliance&Regulatory Oversight

Ensure all client shipments meet import and export regulations across relevant jurisdictions

Stay ahead of compliance requirements and flag risks before they become problems

Day-to-Day Client Contact

Serve as the primary operational point of contact for your client portfolio

Build trust through accuracy, speed, and deep product knowledge

Documentation&Accuracy

Own customs documentation, shipping records, and compliance paperwork across your accounts

The detail is your domain

Operational Issue Resolution

Identify, elevate, and resolve service issues in collaboration with Account Managers and the Compliance team

Keep clients informed and confident throughout

Requirements

BCom, LLB, or equivalent professional degree (preferred)

Strong academic record (matric certificate and university transcripts required)

2–3 years' experience in compliance, operations, or a client-facing role

Exposure to international trade, logistics, or customs is advantageous

Exceptional attention to detail— you spot what others miss

Calm under pressure with the ability to juggle competing priorities

Strong communicator who builds trust through clarity and consistency

Curious, independent thinker who takes ownership of problems

Highly organized with a methodical, process-driven approach

Why This Role?

Genuine complexity to master— international trade compliance across 180+ countries is never routine

Clients who rely on you— global technology brands who genuinely depend on your expertise

A team that moves fast— scale-up culture backed by a 17-year-old global group

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