Mid Senior Ad Operations Client Success Manager, Johannesburg

Company description

As a Client Success Manager, you will be responsible for cultivating relationships with Publicis Media Agencies, Internal Teams, Creative Agencies&Clients, serving as their principal point of contact to manage day to day Digital Operations. Overview

Key responsibilities include onboarding/offboarding Global&Local Clients, Onboarding/offboarding users across all Digital Platforms, learning new Digital Tools&Technology to give training to new users&be able to support, Strong Technical/Trouble Shooting Capabilities, delivery day-to-day administrative service/general inquiries to the Agencies, Internal Teams&Clients&demonstrate strong proactiveness in finding solutions&working collaboratively. Responsibilities

Key Responsibilities: Establish and maintain effective communication and collaborative relationships among clients, agencies, creative partners, and internal specialist teams. Oversee onboarding and offboarding processes for staff across all digital platforms within media and agency environments.Administer all operational aspects of the Publicis Workflow Tool, including: Campaign vetting User assignment Platform training Troubleshooting platform issues Coordinating platform enhancement workshops with the Technical Lead Respond to queries from clients, agencies, creative partners, and internal specialists promptly and efficiently, or refer them to the appropriate contacts as necessary.Participate in relevant meetings to ensure alignment and progress on key initiatives. Manage budget allocations within digital platforms as required (e.g., META, Twitter, DV360, Google Ads, TikTok). Coordinate client onboarding and offboarding activities in collaboration with global and local teams.Distribute tracking pixels and accompanying implementation guides (META, Twitter, DV360, Google Ads, TikTok, etc.) to relevant stakeholders prior to campaign launches. Create Floodlights, provide internal training, and support troubleshooting efforts in the event of technical issues. Proactively identify and resolve recurring challenges, offering innovative solutions and demonstrating a commitment to continuous improvement.Facilitate integration and testing of lead generation forms within client CRM systems. Supervise security protocols across all systems and platforms (META, Twitter, DV360, Google Ads, TikTok, etc.), including mapping and verification of brand safety and viewability standards (IAS&DoubleVerify). Develop taxonomy frameworks for user training and support. Demonstrate advanced technical proficiency across all major digital platforms Remain current with emerging tools and technologies, ensuring timely adoption, staff training, and effective implementation within the business.Qualifications

Experience / Knowledge / Skills: Demonstrated expertise with digital ad servers (including trafficking and reporting) such as Sizmek, DoubleClick Campaign Manager, Adform, and others. Familiarity with brand safety and viewability tools, including DoubleVerify, IAS, Moat, and similar platforms. Strong ability to prioritize tasks effectively, manage multiple responsibilities simultaneously, and work efficiently under pressure to meet tight deadlines.Experience with Google Tag Manager (GTM). Capability to create tracking codes for UTM, Adobe, and Cardinal platforms. Meticulous attention to detail, with outstanding critical thinking and problem-solving skills. Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

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