Business Operations Technical Risk and Control Manager, Johannesburg

Business Operations– Technical, Risk and Control Manager Do you have the ability to deliver risk management and insurance solutions to business enterprises in South Africa? Have you achieved a law degree? We're hiring!

Aon South Africa is recruiting a Technical, Risk and Control Manager in Business Operations based, on a hybrid basis, from our Head Office in Sandton. The Technical, Risk and Control Specialist is responsible for providing operational support to business teams (Commercial, Specialty and Personal Lines) on technical insurance, business compliance and quality standards. Delivering guidance and support on business operational compliance including insurance and other regulatory requirements such as FAIS, TCF, PPR and POPIA as well as responding on Insurer compliance audit checks and binder due diligence. Providing technical insight on the business solutions’ product policy wordings, supporting documentation and communications to clients. Supporting business with the design and implementation of minimum operating standards. Managing approval processes for sign off and acceptance. Obtaining and maintenance of market security approvals.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like Operational Risk Requirements

Governance&Control, Operational risk requirements (1st line of defense)– coordinated by Compliance who guide, check and challenge (2nd Line of Defense). Internal Audit – 3rd line of defense.

Technical&Operational Compliance

Run the incorporation of legislative requirements into MOS

Agree compliance monitoring plan with Compliance and facilitate implementation

Manage implementation of agreed compliance improvement actions

Facilitate and assist in Intermediary Agreements; Outsourced and Binder Agreements with insurers as well a prepare and submit binder due diligence audits and assessments.

Liaise with Insurers on ensuring all stakeholders implement insurer change requests and communication thereof to business.

Technical review– Approve and sign off on changes to product and policy documentation including schedule of insurance ensuring compliance, FAIS, TCF and PPR.

Work with Product and Underwriting business support teams to ensure correct implementation of products in policy management systems.

Review and sign off, marketing collateral and client communication for technical correctness and regulatory compliance including FAIS, TCF and PPR.

Preparation, review and ongoing updating of Disclosure Notices.

Supporting business with Section 8(2)(d) (OSIP) queries.

Provide review of and response to the impact of regulatory changes from a business perspective.

Quality and Risk (Best practice and minimum operating standards)

Design&Maintain documents relating to MOS

Create an awareness and provide training of MOS to all staff

Monitor adherence to MOS and technical standards and report breakdowns

Liaise with Internal audit re an internal audit plan to monitor adherence to MOS

Implement and manage agreed quality improvement actions

Market Security

Liaise with International Market Security Committee to agree local SA approved and unapproved markets.

Manages the processes and communications surrounding these approvals.

Skills and experience that will lead to success Qualifications.

A matric qualification.

Law degree (LLB) from a reputable tertiary educational institution.

Insurance related tertiary qualification preferable

Registration as a representative and Key Individual with the FSCA in terms of the FAIS act (Advantageous)

Knowledge

A solid grasp of relevant legislation and regulations pertaining to the industry.

A broad and solid grasp of insurance wordings

A clear comprehension of risk analysis methodologies related to the industry.

A well-developed understanding of and ability to support business enterprises in South Africa through risk management and insurance solutions.

Skills and Attributes.

Well-developed technical and analytical skills, i.e. problem-solving, potential problem analysis, decision analysis.

Well-developed leadership and team management skills.

Well-developed spoken and written communication skills.

Well-developed negotiating skills.

Well-developed interpersonal skills.

Ability to deal with pressure and high stress environment.

Experience.

10 years of proven experience within the insurance industry.

At least 4 to 6 years of technical and quality management experience.

A record of accomplishment related to providing risk management and insurance solutions to commerce and industry.

How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two“Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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