Process Engineer, Johannesburg

Purpose The Process Engineer will be responsible for analysing, designing, and optimising end-to-end business processes for the

Specialty line of business

as part of a core systems replatforming initiative. The role ensures that business requirements are clearly defined, future-state processes are fit for purpose, and that process design effectively informs system configuration and delivery.

Key Responsibilities 1. Process Analysis&Design

Analyse current-state (as-is) processes across the Specialty line of business.

Design future-state (to-be) processes aligned to replatformed system capabilities and business objectives.

Identify process gaps, inefficiencies, and improvement opportunities enabled by the new platform.

2. Requirements Definition&Handover

Translate process designs into clear, structured business and functional requirements.

Work closely with business SMEs to validate process flows and requirements.

Provide clear handover of approved requirements and process artefacts to the Project Manager and delivery teams to support build, testing, and deployment.

3. Stakeholder Collaboration

Engage with Specialty business stakeholders, technology teams, and vendors to ensure shared understanding of process intent and requirements.

Support solution design discussions to ensure alignment between business processes and system capabilities.

Respond to requirement clarifications and change impacts during delivery.

4. Delivery&Change Support

Support testing activities by validating that system outcomes align to defined processes and requirements.

Assist with operational readiness by providing input into training, change, and transition activities.

Support refinement of processes based on implementation feedback and lessons learned.

Deliverables

Documented current-state and future-state process designs

Clearly defined business and functional requirements

Requirements handover inputs to delivery teams

Process validation support during testing and implementation

Continuous improvement and lessons learned inputs

Collaboration&Reporting

Reports into the relevant Process or Change Lead.

Works closely with the Project Manager, Specialty business SMEs, technology teams, and change and training resources.

Operates within a complex, cross-functional replatforming programme.

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